Questions about delivery

When will my order be shipped?

• It all depends on which items you choose. Delivery time is usually within 1-3 business days.
• Delivery time for personalized items is 7-15 business days (items will ship as soon as the image is made).
• The delivery time for new products is about a week because we need time to make.

How long do I have to wait to receive my order?

You can receive the package in about two weeks after delivery. If you do not receive it, please contact me in time to check the courier for you. Please do not complain directly at PayPal, because I will definitely solve your problem, thank you.

Contact email: diamondpainting8@163.com

Can I track my delivery?

Once your order ships, you will receive a tracking number on the email address you provided.

You can choose the express method you want at the time of payment: normal express (delivery within one month), DHL or Federal (delivery within one week)

You can track your package through this link: https://www.17track.net/en

Why didn't I receive an order confirmation?

For some email providers, our order confirmation may appear in your spam folder. Please check all mailboxes before contacting us.

If there is no email in your spam folder, in this case, please contact our customer service and I will help you solve the problem as soon as I get to work.

Contact email: diamondpainting8@163.com

My delivery is incomplete. what can I do?

If your set is missing gems or other components, you can always contact us and we'll send you the missing parts for free.

Contact email: diamondpainting8@163.com

My shipment status is delivered, but I haven't received any shipments

We focus on customer satisfaction and quality service. That's why we always strive to deliver all goods on time.During public holidays and special circumstances (Covid-19), individual orders may be delayed due to the limited number of our staff.

If you haven't received your package for more than 5 days, please contact us.